Why South Africa
Interbiz Support Services
Why South Africa
Cost Savings
South Africa offers up to 60-70% lower
costs than the US, UK and Australia. With
access to millions of talented individuals
lacking opportunities afforded to other
developed nations. This enables inclusive
hiring and impact sourcing initiatives to
highly educated individuals lacking work
opportunities.
Economic Growth
South Africa is ranked second as the most favoured offshore contact centre delivery location in the world, servicing both Domestic and International Markets, with full Government support, improved access, and enhanced infrastructure.
Culture & Environment
Proximity in culture, time zone, and geographical location to major locations pave a strong base for global outsourcing within South Africa. South Africa shares a strong affinity to US, UK and Australia with much of it’s popular culture, fashion and brands aligning to these geographies.
Language Proficiency
With fluent English speaking talent, South Africa remains popular in the broader Anglosphere, with attention being placed on accent quality and empathy with consumers.
Service Orientatded
Deep domain expertise and knowledge across verticals such as Financial Services / Insurance, Telecom, ICT, Education, Retail, Energy, Utilities and Healthcare. South Africa thrives in high complexity contacts or contacts that require a high level of emotional resilience which sets South Africa apart from other more subservient low cost BPO destinations. South Africa has established itself as a lucrative outsourcing hub on the strength of overall quality of services delivered. South African workers tend to have a higher tenure in the contact centre industry allowing for mature skillset delivered through a highly experienced workforce